Sets again a big number and will see dramatic results in average handle time and sometime it needs to know backup time at all the wrapping up in the closing of the cage sexually done wealth you still talking to your customer 70-412 and at a benefit is the reduction of repeat calls obviously thinks to us being more consistent its you could expect attempts and improvement those are all the hot facts that of very important indeed when wetly to compile a business case and try to obtain funding for what we do they're also soft benefits here he anti-gang we really believe that there’s a direct correlation between.
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