Like the rest of the team

Back in 2009 when I first laid out my plans for the game and the company, I pledged that we would start talking to you guys, and keep you in the loop after a decade of secrecy. For the first time ever, we started talking about some of the projects we were working on and the type of stuff we wanted to do for the community. Looking back over the past four years, I think we can say we have made a ton of progress in our communications. Recent initiatives like the live streams have been really well received and - from your feedback - it sounds like you'd like to see more of these happen. Nevertheless, I know that we can be far clearer and more consistent in how we talk to you, and this is going to be a big focus in 2013.

Like the rest of the team, I read the forums, and talk to players in game (in my case, on a personal account) to really get a sense of your thoughts and feelings. While some of you were really happy and others didn't feel too strongly either way, there were others of you who felt angry, ignored, and - at times – even confused by Jagex’s decision making. We’ve not always explained ourselves well, nor listened to you well enough, and for that I’d like to apologise. Communications around topics like micro-payments were especially weak, and many of you were understandably frustrated. Buy Runescape Gold

We intend to do more dev blogs and live Q&As to clearly set out the issues facing us and then get your feedback directly. We’ll continue Behind the Scene videos and also announce game updates earlier, as we want you to be as excited as we are about the year to come, and to give us your thoughts and ideas as early as possible.